38 North Castle Street, Edinburgh EH2 3BN

Frequently Asked Questions

Please read our FAQ before sending us a message.

What does the price inlude?

All of our rates include bed plus VAT at the current rate.

Which payment methods are accepted on your website?

We accept all valid credit and debit cards and Apple Pay.

How do I make a reservation?

You can book your room online via our website here. You will need to secure your room with a valid debit or credit card and your reservation will be confirmed instantly by email.

What is your cancellation policy?

Following confirmation of your reservation, your deposit becomes non-refundable should you cancel any part, or all of your reservation.

If your cancellation is made within 7 days of the arrival date, then the whole cost of the reservation may be chargeable, unless we are able to re-let the rooms.

In the event of ‘No Show’, the entire cost of the reservation will be charged in full.

Do you accept pets?

Unfortunately we don’t accept pets/

Send us an email

We aim to reply within 24 hours.